Merch
Shipping policy
At Printeez, we strive to provide exceptional service to our customers, including efficient and reliable shipping. Our shipping policy is designed to ensure a smooth and satisfactory delivery experience for all our clients. Here are the key components of our shipping policy:
1. Shipping Methods: We offer standard shipping for all orders. The availability and delivery timeframe may vary depending on the destination and the items being shipped.
2. Processing Time: Orders are typically processed and shipped within 6-12 business days after payment confirmation. However, during peak seasons or for custom orders, processing times may be extended.
3. Shipping Costs: Shipping costs are calculated based on the shipping method selected and the destination address. Customers will be provided with shipping cost estimates at the time of checkout.
4. Shipping Carriers: We partner with reputable shipping carriers to ensure timely and secure delivery of orders. Our primary carriers may include ChitChat, FedEx, GLS, Purolator, UPS, Canada Post and USPS.
5. Tracking Information: Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the status of their shipment and estimate the delivery date.
6. Delivery Times: Delivery times vary depending on the shipping method selected and the destination. While we strive to deliver orders within the estimated timeframe, we cannot guarantee specific delivery dates, as they are subject to factors beyond our control, such as weather conditions or carrier delays.
7. International Shipping: We offer international shipping to select destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. Delivery times for international orders may vary depending on customs clearance procedures.
8. Shipping Address Accuracy: Customers are responsible for providing accurate and complete shipping information at the time of checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.
9. Packages in Transit — Delivery Responsibility and Lost Package Policy:
Delivery Responsibility Once your order has left our production facility and been handed over to the carrier, responsibility for its delivery lies with the carrier. Printeez is not able to intervene directly in the delivery process once the package has been taken over by the shipping carrier.
Tracking and Delivery Delays Once your order has been shipped, you will receive a confirmation email with a tracking number. We encourage you to regularly check the status of your delivery using this number directly on the carrier's website. Delivery times provided are estimates given by the carrier and may vary due to circumstances beyond our control (weather conditions, high package volume, customs delays, etc.).
Package Appears Undelivered or Delayed If your package has not been received within the expected timeframe and your tracking number shows no recent updates, please follow these steps:
- Check your tracking number on the carrier's website to confirm the real-time status.
- Contact the carrier directly using the tracking number provided. The carrier is best positioned to locate a package in transit.
- Contact our customer service team if, after reaching out to the carrier, the situation is not resolved. We will take the necessary steps on your behalf with the carrier to obtain the required information.
Reprint Policy for Lost Packages Printeez takes lost package situations very seriously and is committed to finding a satisfactory solution for each of our clients. However, since every order is custom-produced following your purchase, a reprint or replacement can only be authorized once the loss of the package has been officially confirmed.
No reprint or replacement will be issued without written and explicit confirmation from the carrier that the package has been definitively lost.
This policy is necessary to avoid situations where a package, although delayed or showing an incorrect tracking update, is actually still in transit. In the vast majority of cases, packages reported as "delayed" are ultimately delivered.
Procedure for Confirmed Lost Packages Upon receipt of official carrier confirmation, our customer service team will contact you to coordinate the reprint and re-shipment of your order at no cost to you.
Contact Us For any questions regarding shipping or the status of your order, our customer service team is available through email: support@printeez.com
Please have your order number and tracking number on hand so we can process your request as quickly as possible.
10. Shipping Policy Updates: We reserve the right to update our shipping policy at any time without prior notice. Any changes to the shipping policy will be reflected on our website, and customers are encouraged to review the policy periodically for updates.
At Printeez, we are committed to providing a seamless shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance.
Last updated: July 2026